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Empathetic Business

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Empathetic Business
Breakfast Series
Dublin, Ireland
September 16, 2010 7:00 AM

Research continues to prove that empathy can be directly linked to business success and profit. Empathy means: "putting yourself in the other person's shoes" or "seeing things through someone else's eyes". As an organization how can this be infused into your corporate culture? Empathy surrounds us in our everyday, think of the fast food employee and the fake smile. Do your customers truly respond to that? Can you further build on that to provide a sincere, meaningful experience? Can too much empathy actually harm your business success?

 

Even though empathy can bring more success, more profit, is it right for your organization? Join us for this breakfast as we discuss the implications empathy truly has on the business bottom line. We’ll look at both sides of the fence, empathetic and hard-line business models to give you the straight facts. With this information in hand you can decide what’s right, and what makes sense for you, and for your organization.

Questions our panel will answer include:

-         Do people truly respond to fake empathy? How can it be made more sincere?

-         How can one link empathy to profit without cheapening the concept?

-         How can we make the workplace more empathetic and increase productivity?

-         Can too much empathy be more harmful than helpful? Where do you draw the line?

 

Stay with us after the panel discussion for a Q&A with facilitators, Irial O'Farrell and Veronica Canning, from our Wisdom I programme.

Empathetic Business
Breakfast Series
Dublin, Ireland
September 16, 2010 7:00 AM


7:00 - 7:30 a.m. - Registration & Networking

7:30 - 8:45 a.m. - Breakfast & Panel

8:45 - 9:00 a.m. - Wisdom I Q&A and Networking

9:00 a.m. - Breakfast Concludes

Celine Mullins
Celine Mullins
Founder
Act 4 Business
 
Celine is a psychologist (PhD), Coach and Master Practitioner of NLP. She is also an entrepreneur, actor, producer, and writer. Celine founded Act4Business in 2007 to integrate the experiential approach of the performance arts and film-making with the analysis and understanding of organisational psychology and business coaching. The drama-based approach to training is designed to highlight and illustrate life and work-place issues (reflection of real life) through the medium of real actors. Act 4 Business works regularly with a range of organisations including eircom, Trinity College Dublin (TCD), Marketing Network, Children's University Hospital Temple St., Executive Coaching Solutions, Irish Management Institute (IMI), Royal College Surgeons Ireland (RCSI), Health Services Executive (HSE). St. James' Hospital, Brown Thomas, Business in the Community (BITC), and Google. For more information see www.a4b.ie.
Rachel Mooney
Rachel Mooney
Head of Organizational Culture and Capability
Vodafone Ireland
 
Irial O'Farrell
Irial O'Farrell
Founder
Evolution Consulting
 
Irial started her career in Financial Services in Sydney, Australia, then in Boston, USA. Her interest in the “Art of Management” and what makes some people perform better than others quickly led her into management roles, where she gained front-line experience in developing and motivating her team to consistently deliver a high-quality product. Prior to leaving Boston, she became heavily involved in an organisation design project, which had been prompted by a merger. Through this, she gained huge insight into how organisations work and how to overcome widespread resistance to change. Upon returning to Dublin, Irial moved into Training and Development. She worked for 6 years in a leading Funds company, setting up and developing their training department. During her time there, Irial grew the department from just herself to a team of 6 trainers and 3 training rooms. The team designed and delivered a range of both technical and soft skills courses. By reducing its reliance on recruiting from an already tight labour market, the company was able to continually take on new business, allowing it to quadruple in size over that period. In addition to training, Irial designed a competency framework and successfully introduced competency-based recruitment and performance management processes throughout the company. In 2006, Irial qualified in Executive Coaching and set up Evolution Consulting to work with clients to increase their bottom-line by improving individual, team and organisational performance. Her work has ranged from re-designing a Funds company’s business processes as a result of a system change, designing and implementing a Management Development Programme for an Engineering company, guiding a small manufacturing company to bring a new product to market, working with managers to develop their personal leadership capabilities to working with a Senior Management Team of a Not-for-Profit organisation in areas such as Strategy and Performance Management. Irial continues to update her own skills and is one of only a handful of people in Ireland qualified in Reuven Bar-On’s 360 Emotional Intelligence assessment tool and Leadership & Self-Deception.
Kim Majerus
Kim Majerus
General Manager
Cisco Ireland
 
As Cisco’s General Manager of Ireland, Kim is responsible for the team covering many operations; including Sales, Engineering, Development, Capital, Advanced Services, Government Affairs and Finance. As a Chicago native, Kim began her career at a leading telecoms provider in 1993 before joining Cisco’s channel organisation in the US in 2000. Having been recognised as someone with a desire to extend her experience across other areas of the business Kim moved to Ireland in 2006 to lead the Network Integrator team for the UK & Ireland. Kim is actively involved in Cisco’s Development Forum, Mentoring Scheme as well as joining the Steering Committee for the Irish Parliament’s Minister of Education’s ‘ICT in the Classroom’. She is also on the steering committee for the recently launched global initiative ‘Your Country, Your Call’, the competition to encourage innovative proposals that can help foster economic renewal in Ireland. Under Kim’s lead, Cisco Ireland was named as a Top 15 Places to work in Ireland in 2010 and Top 50 Places to Work in Ireland in 2009, Cisco also received a special recognition award for being one of the top three companies for embracing diversity.
Bernie O’Hanlon
Bernie O’Hanlon
Director – Channel Management
Microsoft Ireland
 
Bernie has 22 years of knowledge and experience with Microsoft Operations. She has held multiple senior roles with Microsoft, including: Group Senior Manager – OEM Channel; Chief of Staff for OEM; Senior Manager in Regional Operations Services and Senior PM for MS Courseware in addition to many others. Currently she has responsibility for the Customer Engagement model for OEM Customers in EMEA, field engagement including the alignment with Microsoft’s OEM Sales Leads, as well as line responsibility for support teams. Bernie is a motivated leader who drives transformational change to deliver quality results.

Earlsfort Terrace DUBLIN 2,
Dublin, Ireland 
+353 1 602 8900

Une présentation de :

WXN

Présenté en collaboration avec :

The Irish Times
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Tarifs :

Membres
Member: € 49.00
Invités
Guest: € 65.00

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